This policy explains how ShopNova (“we”, “us”) handles your personal information when you visit our website or place an order.
Information we collect
- Order details: your name, phone number, delivery address, email address (optional) and the products you buy.
- Account details: if you create an account, your login details, saved addresses, wishlist and order history.
- Payment details: the payment method and transaction ID. Card payments are handled by our payment gateway — we never see or store your card number.
- Usage information: pages visited, device and browser type, collected through cookies to keep your cart and improve the store.
How we use it
- To process, deliver and support your orders.
- To contact you about your order by phone, SMS or email.
- To send offers and news — only if you subscribe, and you can unsubscribe at any time.
- To prevent fraud and keep the store secure.
Who we share it with
We share only what is needed with courier partners (name, phone and address for delivery) and payment providers (to confirm payments). We never sell your personal information.
Keeping your data safe
Our website uses encrypted HTTPS connections, passwords are stored as one-way hashes and access to customer data is limited to staff who need it.
Your choices
You can view and update your details from your account, ask us for a copy of your data or ask us to delete your account by writing to hello@shopnova.store.
